Frequently asked questions
Understand the difference between digitising and conversion, which formats are supported, what the software validates and where real-world embroidery production can still vary.
Start with the source, the target machine and whether a stitch plan already exists.
Quick answer 1
Yes. Upload clean artwork, choose the finished width and output formats, then our automated VTracer and Ink/Stitch pipeline handles the thread colours, generates the stitches and validates the files. Photos, gradients and very fine text may need simplified source artwork.
Quick answer 2
A standard conversion preserves the original design dimensions and stitch path wherever the target format supports them. Known limitations are flagged, and a test stitch is recommended before production.
Quick answer 3
The converter writes PES, DST, JEF, EXP, VP3, XXX, PEC, U01, TBF, HUS, SEW, SHV, PCS, VIP, TAP, DSB, DSZ and KSM. It also reads PHB, PHC and PCM as conversion sources. Every generated machine file is parsed again and checked before release.
Yes. Upload clean artwork, choose the finished width and output formats, then our automated VTracer and Ink/Stitch pipeline handles the thread colours, generates the stitches and validates the files. Photos, gradients and very fine text may need simplified source artwork.
A standard conversion preserves the original design dimensions and stitch path wherever the target format supports them. Known limitations are flagged, and a test stitch is recommended before production.
The converter writes PES, DST, JEF, EXP, VP3, XXX, PEC, U01, TBF, HUS, SEW, SHV, PCS, VIP, TAP, DSB, DSZ and KSM. It also reads PHB, PHC and PCM as conversion sources. Every generated machine file is parsed again and checked before release.
Every completed job includes the selected machine files, a software-rendered stitch preview, thread chart, production worksheet and a ZIP package. EXP jobs also include Bernina-compatible INF colour information and a BMP preview companion.
Not currently. Those are proprietary or editable design formats that the production engine cannot safely write and validate. We do not relabel another file or provide a fake download in their place.
Some formats store full colour information, while others store only colour-change stops. You may need to assign your preferred thread chart at the machine.
Batch selection is available for accounts with batch processing enabled. Free processing accepts one file at a time, while each batch source is validated and shown as an individual result.
No software is needed to submit digitising work, convert a supported file, review status, or download a result. Advanced manual stitch editing may still require specialist embroidery software.
Include the source extension, target machine or format, and the exact warning you saw. Never email private customer artwork unless support asks for it securely.
Email supportReady when your file is
Use the free viewer for any supported embroidery format to inspect an existing design, or start a private job to see format-specific validation before production.